Privacy Policy

Last Updated: January 2025

1. Introduction

Welcome to 1st Call Drainage LTD ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.1stcalldrainageltd.co.uk or use our services.

2. Company Information

• Company Name: 1st Call Drainage LTD

• Company Registration Number: 15855699

• Email: [email protected].uk

• Website: www.1stcalldrainageltd.co.uk

• Phone: 01202 117979

3. Information We Collect

3.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website

• Request a quote

• Schedule a service

• Sign up for our newsletter

• Submit feedback or reviews

This information may include:

• Name and contact details

• Address and property information

• Payment information

• Service history

• Communication preferences

3.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Operating system

• Device information

• Pages visited and interaction with our website

• Time and date of visits

4. How We Use Your Information

We use the collected information for:

• Providing and improving our drainage services

• Communicating with you about appointments and services

• Processing payments

• Sending service updates and newsletters (with your consent)

• Analyzing website performance and user experience

• Complying with legal obligations

• Responding to customer service requests

5. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information. These measures include:

• Secure SSL encryption

• Regular security assessments

• Limited access to personal information

• Secure data storage systems

• Employee training on data protection

6. Data Sharing and Third Parties

We may share your information with:

• Service providers who assist in our operations

• Payment processors

• Marketing and analytics partners (with your consent)

• Legal authorities when required by law

We do not sell your personal information to third parties.

7. Your Rights

Under data protection laws, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Object to processing of your information

• Request data portability

• Withdraw consent for marketing communications

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:


1st Call Drainage LTD
Email: [email protected]
Phone: 01202 117979
Website: www.1stcalldrainageltd.co.uk

© Copyright 2025. 1st call drainage . All Rights Reserved.