Times and Conditions

Last Updated: January 2025

1. Introduction

These terms and conditions ("Terms") govern your use of www.1stcalldrainageltd.co.uk ("Website") and the services provided by 1st Call Drainage LTD ("Company," "we," "our," or "us"), company registration number 15855699. By accessing our Website or using our services, you agree to be bound by these Terms.

2. Contact Information

• Company Name: 1st Call Drainage LTD

• Company Registration Number: 15855699

• Email: [email protected].uk

• Website: www.1stcalldrainageltd.co.uk

• Phone: 01202 117979

3. Service Terms

3.1 Service Description

We provide drainage services including but not limited to:

• Drain unblocking

• Drain repairs

• CCTV drain surveys

• Emergency drainage services

• Maintenance and cleaning

3.2 Service Booking

• All service bookings are subject to availability

• Emergency services are provided on a priority basis

• We reserve the right to refuse service at our discretion

• Accurate information must be provided when booking services

3.3 Pricing and Payment

We use the collected information for:

• Prices are subject to change without notice

• Quotes are valid for 30 days unless otherwise specified

• Payment terms are strictly as agreed at the time of booking

• Additional charges may apply for emergency or out-of-hours services

• We accept major credit cards and bank transfers

4. Website Use

4.1 Website Access

• Website access is provided on an "as is" and "as available" basis

• We reserve the right to modify or withdraw the Website without notice

• You are responsible for ensuring you have suitable equipment to access our Website

4.2 User Obligations

You agree to:

• Use the Website legally and responsibly

• Not attempt to gain unauthorized access to our systems

• Not introduce viruses or harmful materials

• Not impersonate others

• Provide accurate information when submitting forms

5. Booking and Cancellation

5.1 Booking Confirmation

• All bookings are subject to confirmation by us

• We will provide estimated arrival times where possible

• Booking confirmations will be sent via email

5.2 Cancellation Policy

• 24 hours' notice is required for cancellation of standard appointments

• Emergency service cancellations must be made as soon as possible

• Cancellation charges may apply for late cancellations

• We reserve the right to cancel or reschedule appointments due to circumstances beyond our control

6. Warranties and Liability

6.1 Service Warranty

• We warrant that services will be performed with reasonable care and skill

• Any warranties are limited to those explicitly stated

• Additional warranties may apply as required by law

6.2 Limitation of Liability

• Our liability is limited to the amount paid for the services

• We are not liable for indirect or consequential losses

• Nothing in these Terms limits liability for death or personal injury caused by negligence

7. Intellectual Property

All content on the Website, including text, graphics, logos, and images, is our property and protected by copyright laws.

8. Privacy and Data Protection

Your use of our Website and services is also governed by our Privacy Policy, which can be found on our Website.

9. Force Majeure

We are not liable for any failure to perform services due to circumstances beyond our reasonable control.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on the Website and will be effective immediately.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect.

13. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of our Website and services.

Contact Us

For any questions about these Terms, please contact us at:

1st Call Drainage LTD
Email: [email protected]
Phone: 01202 117979
Website: www.1stcalldrainageltd.co.uk

© Copyright 2025. 1st call drainage . All Rights Reserved.